Menu
  • Our Services
      • megamenu-dev-iconDevelopment
        • Migrations
          • BigCommerce Migration
          • Shopify Migration
          • Magento Migration
          • WooCommerce Migration
          • All Migration
        • eCommerce Development
          • Custom Functionalities
          • Conversion Rate Optimization
          • Software Development
          • Connectors
        • Ecommerce Platforms
          • Bigcommerce Development
          • Shopify Development
          • Magento Development
          • Volusion Development
          • Woocommerce Development
      • megamenu-marketing-iconDigital Marketing
        • SEO
          • eCommerce SEO
          • BigCommerce SEO
          • Shopify SEO
          • Lead Generation SEO
          • SEO by Platform
        • Marketing by Industry
          • eCommerce
          • Education
          • Industrial
          • Health Care
          • Technology
          • Legal Services
        • Services
          • eCommerce PPC
          • Email Marketing
          • eCommerce Video Production
        • hurricane-shutters-wholesale-mHurricane Shutters Wholesale Case Study
        • mockupArlyn Scales Case Study
    • Close
  • Our Work
    • Clients
      • BigCommerce Clients
      • Shopify Clients
      • Magento Clients
      • All Clients
    • Case Studies
      • Marketing Case Studies
      • Development Case Studies
      • See All
    • Our Products
      • FFL API
      • Mailem
      • Etracker Pro
      • Custom Apps on BC
    • hurricane-shutters-wholesale-mHurricane Shutters Wholesale Case Study
    • Close
  • About Us
    • Company
      • Team
      • Partners
      • Media
      • Contact Us
    • Resources
      • Blog
      • Surge Sessions
      • Youtube
    • Join Us
      • Work at Optimum7
      • Partner with Optimum7
    • Close
888-643-0464
Speak to an Expert
Menu
  • Our Services
      • megamenu-dev-iconDevelopment
        • Migrations
          • BigCommerce Migration
          • Shopify Migration
          • Magento Migration
          • WooCommerce Migration
          • All Migration
        • eCommerce Development
          • Custom Functionalities
          • Conversion Rate Optimization
          • Software Development
          • Connectors
        • Ecommerce Platforms
          • Bigcommerce Development
          • Shopify Development
          • Magento Development
          • Volusion Development
          • Woocommerce Development
      • megamenu-marketing-iconDigital Marketing
        • SEO
          • eCommerce SEO
          • BigCommerce SEO
          • Shopify SEO
          • Lead Generation SEO
          • SEO by Platform
        • Marketing by Industry
          • eCommerce
          • Education
          • Industrial
          • Health Care
          • Technology
          • Legal Services
        • Services
          • eCommerce PPC
          • Email Marketing
          • eCommerce Video Production
        • hurricane-shutters-wholesale-mHurricane Shutters Wholesale Case Study
        • mockupArlyn Scales Case Study
    • Close
  • Our Work
    • Clients
      • BigCommerce Clients
      • Shopify Clients
      • Magento Clients
      • All Clients
    • Case Studies
      • Marketing Case Studies
      • Development Case Studies
      • See All
    • Our Products
      • FFL API
      • Mailem
      • Etracker Pro
      • Custom Apps on BC
    • hurricane-shutters-wholesale-mHurricane Shutters Wholesale Case Study
    • Close
  • About Us
    • Company
      • Team
      • Partners
      • Media
      • Contact Us
    • Resources
      • Blog
      • Surge Sessions
      • Youtube
    • Join Us
      • Work at Optimum7
      • Partner with Optimum7
    • Close

888-643-0464

Speak to an Expert

Menu
  • Our Services
      • megamenu-dev-iconDevelopment
        • Migrations
          • BigCommerce Migration
          • Shopify Migration
          • Magento Migration
          • WooCommerce Migration
          • All Migration
        • eCommerce Development
          • Custom Functionalities
          • Conversion Rate Optimization
          • Software Development
          • Connectors
        • Ecommerce Platforms
          • Bigcommerce Development
          • Shopify Development
          • Magento Development
          • Volusion Development
          • Woocommerce Development
      • megamenu-marketing-iconDigital Marketing
        • SEO
          • eCommerce SEO
          • BigCommerce SEO
          • Shopify SEO
          • Lead Generation SEO
          • SEO by Platform
        • Marketing by Industry
          • eCommerce
          • Education
          • Industrial
          • Health Care
          • Technology
          • Legal Services
        • Services
          • eCommerce PPC
          • Email Marketing
          • eCommerce Video Production
        • hurricane-shutters-wholesale-mHurricane Shutters Wholesale Case Study
        • mockupArlyn Scales Case Study
    • Close
  • Our Work
    • Clients
      • BigCommerce Clients
      • Shopify Clients
      • Magento Clients
      • All Clients
    • Case Studies
      • Marketing Case Studies
      • Development Case Studies
      • See All
    • Our Products
      • FFL API
      • Mailem
      • Etracker Pro
      • Custom Apps on BC
    • hurricane-shutters-wholesale-mHurricane Shutters Wholesale Case Study
    • Close
  • About Us
    • Company
      • Team
      • Partners
      • Media
      • Contact Us
    • Resources
      • Blog
      • Surge Sessions
      • Youtube
    • Join Us
      • Work at Optimum7
      • Partner with Optimum7
    • Close

888-643-0464

Speak to an Expert

Back to Article List
3 minute read

Complete eCommerce CX Support from Gorgias and Optimum7

  • In Customer Relations
  • November 30, 2021

Responsive Customer Service is Vital even in eCommerce CX

As the eCommerce industry explodes, and an increasing number of new businesses open every year, it’s easy to think of full-service, 360-degree customer care as a problem for brick-and-mortar retailers.

The truth remains, however, that consumer behavior is greatly affected by the attention they receive when they have a concern. 

  • 90% of consumers consider customer service to be an important factor in their loyalty to a brand
  • 58% of consumers won’t hesitate to abandon a brand due to unmet expectations
  • 89% of consumers indicated that they’re more likely to make additional purchases following a positive customer service experience

 

Even in eCommerce, customers expect fast, frictionless, and personalized support across all channels.

Furthermore, your customers expect you to recognize them…

76% of customers expect you to know and understand their unique needs. 

…keep track of their account history across touchpoints… 

In fact, an equal percentage expects to experience consistent interactions across different departments in the same company.

…and respond to their concerns swiftly and efficiently.

A solid 90% of customers expect an “immediate” response to a customer service question.

 

How to Deliver an Exceptional E-Commerce Customer Experience

On average, 50% of all annual e-commerce shopping volume occurs in the fourth quarter, so merchants must be prepared for a higher magnitude of support inquiries as shoppers go online this holiday season. Unfortunately, staying up to date on customer interactions across a wide range of channels can consume time and resources. 

If your eCommerce business doesn’t have the proper tools for hearing, understanding, and supporting your customers, then you’ll see slower response times and frustrated clients.

Fortunately, by partnering with Gorgias, Optimum7 can provide its clients with the expertise and tools they need to deliver a complete, 360-degree customer experience…

…through a partnership that integrates seamlessly into their digital marketing and custom, e-commerce development strategy.

With Optimum7 and Gorgias, your e-commerce business can…

  • Facilitate full-service customer care with true, omnichannel management, including:
    • Live Chat
    • SMS
    • Telephone
    • Facebook and Instagram Comments and DMs
  • Automate up to 20% of your service ticket volume
  • Commission custom development to address customer pain points

With Gorgias, your customer support team is equipped to drive revenue through multi-channel, world-class support. This truly complete help desk experience empowers them to streamline support, facilitate loyalty, and maximize customer retention.

Setup? Effortless. 

As a Premier Gorgias partner, Optimum7 can assist your company with:

  • Integrating and Implementing Gorgias
  • Connecting your customer service touchpoints (email, social media, etc.)
  • Bridging other, common 3rd-party integrations (e.g. Klaviyo)
  • Customizing the Gorgias chat feature
  • Building custom contact forms
  • Setting up Common View and Advanced Views
  • Establishing common questions, rules, and tags
  • Developing custom integrations for your eCommerce marketplace
  • Delivering advanced, relevant reporting

 

 

Provide Customers with Gorgias, 360° CX Support at Optimum7

Small and large e-commerce businesses turn to Optimum7 for full-service, digital marketing, and development services for their online marketplaces. With decades of combined experience developing custom apps, widgets, and integrations for a variety of businesses, a partnership with Gorgias just makes sense.

They’re simple to integrate into many of the top eCommerce apps we already know and love, such as Shopify, BigCommerce, and Magento. Plus, their 360-degree, omnichannel approach fits with our culture of providing our clients with a one-stop digital marketing solution. 

You’ll get 2 months of Gorgias support for free as a client of Optimum7. So reach out to us today and start providing your customers with a comprehensive and rewarding support experience.

Share on social

Related Articles

Let's Talk

A digital marketing strategy is the path to profitability. Optimum7 can help you set the right goals, offer and implement creative and technical strategies, and use data and analytics to review and improve your business’s performance.

Speak to an Expert

Stay in touch with us.

/optimum7marketing

/optimum7

/optimum7

/Optimum7

For next generation E-commerce stores.
© Optimum7.com 2022, All Rights Reserved.
888 643 0464
Mail us now
Ecommerce
  • E-commerce Migration
  • Custom Functionalities
  • E-commerce Platforms
  • E-commerce CRO
Digital Marketing
  • E-commerce SEO
  • Bigcommerce SEO
  • Shopify SEO
  • Paid Search
Development
  • Bigcommerce Development
  • Shopify Development
  • Woocommerce Development
  • Software Development
About Us
  • Team
  • Media
  • Blog
  • Case Studies
  • Industries We Serve
  • BLOG
  • OUR SERVICES
  • PARTNERS
  • MEDIA
  • WORK WITH US
  • POLICIES
  • CONTACT US
Share on Social Media