Why You Should Record (And Listen to) Your Business’s Customer Service Calls

“This call may be recorded for quality and training purposes…”

Who hasn’t heard this phrase? We hear it nearly every time we call a company’s customer service line. And even though its expression protects the company; saving it from violating anti-wiretapping laws (among other regulations), have you ever stopped to consider why they believe it’s necessary to record the phone call in the first place — and whether your business can benefit from it too?

Recording interactions with customers can:

  • Limit legal liability
  • Ensure regulatory compliance
  • Improve customer satisfaction
  • Solve disputes
  • Accelerate employee training

How to Find Great Marketing Interns

How to Find Great Marketing InternsThe growing pressure for students and new graduates to gain experience before beginning a career has led more of them to take on internships. And while that may sound like a good thing for businesses hiring interns, it means that companies will need to spend more time searching through a large pool of candidates to find a few shining stars.

But it wasn’t always this way. Once upon a time, finding an intern was easy. There were less people competing for a single position, and those who interned were considered an apprentice more than an intern. They were handy sidekicks interested in the business, willing to do what it took to learn and get started.


How to Influence Customer Behavior Using Psychology

How to Influence Customer Behavior Using PsychologyMarketing is ultimately the science of persuasion. We use ads to convince people to choose us over our competitors or to buy now rather than later. We study analytics to see how convincing we actually are.

A basic understanding of some common psychological principles can really improve your messaging and increase the likelihood that a person will “convert,” or take the action you want them to take.

Just remember that no truth is absolutely universal in either psychology or marketing. There will always be people and situations that don’t fit the norm, so be sure to test your results!


Amazon Store Setup: Getting Your Store off the Ground Quickly

Amazon Store Setup: Getting Your Store off the Ground QuicklySetting up a professional Amazon store to sell a product can be a lot of hard work, especially if you’re taking on the task alone. That’s why we’re here to save you from the trial and error you might go through before getting your products listed.

We’ll arm you with so many tips and tricks that you’ll be able to breeze past the initial setup of your store so your products sell on Amazon like a pro.

The Setup

The first (and most obvious) thing you must do is to create an Amazon Seller account. If you already have a personal Amazon account, login and click on “Seller Central.”


6 Things You Can Do To Increase Ecommerce Sales By Mother’s Day

6 Things You Can Do To Increase Ecommerce Sales By Mother’s DayEcommerce Website Owners!

I’m not writing to you as a web project manager, but as an average person who’s willing to shop on your website rather than Amazon. And let me tell you, no normal person is willing to have a nervous breakdown trying to buy a gift. It’s supposed to be fun. And simple. But after trying to buy a Mother’s Day gift this year, I think it’s time for us to have a little chat.


Revamp Your University Website and Marketing to Target International Students

Revamp Your University Website and Marketing to Target International StudentsThe US has become an educational mecca for international students because it’s home to some of the best institutions and programs of study the world has to offer.

Yet foreign students often require additional support as they research universities, programs and suitable opportunities.

So if you want to recruit the best talent the international community as to offer, your .edu site will need a page dedicated specifically to your international students program.

But what should it look like? What kind of information should you include? How can you make sure you’re a top choice for students and not just a standby?


Google’s New Responsive / Mobile Site Algorithm May Affect your Rankings

responsive site google ranksGoogle recently announced that it would be making significant updates to its algorithm and how it ranks mobile search results on April 21st 2015.

Mobile-Friendly Websites Will Rank Better in Mobile Search

This update will start labeling websites as “mobile-friendly.” This designation will be an important factor that determines whether your site should rank higher in mobile search results.

Google says this algorithmic change will have a “significant impact” on mobile search results and affect all languages worldwide.


FuturePay Integration with Volusion, Bigcommerce and Shopify; Selling Expensive Products Online

If you are an Ecommerce business with expensive products, FuturePay might be the perfect solution for you. There’s no question that a price of a product can affect the conversion rate of your ecommerce site. If a product costs $40, users are more likely to purchase it compared to a product that costs $1,200.

There are certain solutions for Ecommerce websites that allow buyers to pay over time or pay later such as “Bill Me Later”. However, most of these solutions put the risk on the Ecommerce site owner. Furthermore, they require certain monthly minimums to allow ecommerce sites to qualify for this functionality.


E-Commerce Store Migration 101: What You Need to Know Before Migrating Your E-Commerce Store

E-Commerce Store Migration 101- What You Need to Know Before Migrating Your E-Commerce StoreWe receive several calls every day from people frustrated with their current shopping cart on their websites. Typically, these issues are fairly easy to fix, so we tell them what they need to know or guide them to the right forums, they get their problem fixed, and move on. Other times, we get calls from people that have just had it with their current e-commerce solution and just want out. The technology is outdated and not user friendly, they want custom functionality that their current solution doesn’t support, or they are simply looking to switch to something more modern and scalable.


Love and Marriage, Go Together Like — Brands and Customers?

Love and Marriage, Go Together Like — Brands and Customers?

Tom Fishburne/Marketoonist.com

Some time ago, I was browsing the web and came across a Nielsen report titled, How Loyal Are Your Customers? The survey polled more than 29,000 people among 58 countries to evaluate consumers’ views on their level of loyalty to various products, which were broken down into sixteen categories. These categories ranged from fast-moving goods, such as bathroom staples, to technology products. Although the results were remarkable, they weren’t that surprising.


Advanced Image Restructuring & Uploading for an E-Commerce Website

Advanced Image Restructuring and Uploading for an E-Commerce WebsiteI spend a lot of time working on e-commerce migrations, database structuring with a plethora of E-commerce systems —, and one of the things that has always struck interested me, is the way they handle images. Most packaged solutions like Volusion, MagentoGo and Shopify make it relatively simple to upload a picture to a product or category – event to options in some cases. Being a manual process, this problem is greatly exacerbated if your store has thousands of products.